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Clauses de garantie
 

La meilleure qualité garantie

Nous fabriquons nos instruments de laboratoire en sélectionnant soigneusement les matériaux utilisés et nous appliquons les méthodes les plus éprouvées de contrôle de qualité, grâce à quoi nous garantissons la fiabilité et le longévité de nos instruments. Toutes les pièces en métal, en aluminium et en acier inoxydable sont tournées et fraisées dans notre propre atelier de préfabrication CNC. Tous les éléments que nous achetons, des boîtiers en plastique ou des pièces en tôle par exemple, sont fournis principalement par des partenaires de longue date en Allemagne. La fabrication proprement dite est centrée sur le travail à la main et en petites séries assuré par un personnel qualifié.
Nous garantissons cette qualité FRITSCH contrôlée, « Made in Germany », pendant une durée de deux ans.

Maintenance et approvisionnement en pièces de rechange garantis à long terme

Nous garantissons la meilleure utilisation à long terme des instruments de laboratoire FRITSCH grâce à des contrats de maintenance attractifs et une garantie de livraison de 10 ans au moins, qui couvre toutes les pièces de rechange importantes et assure donc la sécurité d'investissement maximum.

La simplicité garantie de l'enregistrement en ligne

Vous disposez du droit à la garantie FRITSCH dans son intégralité uniquement si vous avez rempli entièrement la fiche de garantie jointe à chaque instrument et si vous nous l'avez expédiée, dès la réception du matériel. Ou bien, pour simplifier encore les choses, utilisez notre inscription en ligne, fort pratique.

Enregistrement en ligne

  • Clauses de garantie (en anglais)

    As manufacturer, FRITSCH GmbH issues – in addition to guarantee claims against the vendor – a guarantee for the duration of two years following the stated date of issue of the guarantee certificate enclosed with the instrument.

    Within this guarantee period we shall rectify sundry defects caused by material or manufacturing faults free of charge. Rectification may take the form of either repair or replacement of the instrument, at our discretion. The guarantee may be utilised in all countries in which this FRITSCH instrument is sold with our authorisation. Claims arising from this guarantee statement require that the instrument has been used in accordance with the directions for use/operating instructions for its indicated purpose. The guarantee is acknowledged on presentation of the original receipt, stating the date of purchase and name of trader, together with the complete instrument type and instrument number. The guarantee is only acknowledged where the answer card entitled "Securing of Guarantee" (enclosed with the instrument) is completed in an orderly manner and despatched without delay following receipt of this instrument, and is received by us within three weeks, or where, immediately following receipt of the instrument, an online registration is performed with details of the above mentioned information.

    The guarantee will not be granted in cases where:

    • Damage has occurred that is due to normal wear and tear, in particular to wearing parts, such as: crushing jaws, lateral support walls, grinding bowls, grinding balls, sieving sheets, brush stripes, grinding sets, grinding disks, rotors, sieve rings, pin inserts, conversion kits, sieve inserts, bottom sieves, grinding assemblies, cutting tool sets, sieve cassettes, test sieves and measuring cell glasses
    • Repairs, adaptations and modifications to the instrument have been performed by persons or companies without the necessary competence
    • The instrument has not been employed in a laboratory environment and/or has been operated in continuous operation
    • Damage exists that has been caused by external influences (lightning, water, fire etc.) or incorrect handling
    • Damage exists that has only a negligible effect on the value or serviceability of the instrument
    • The instrument type and instrument number on the instrument have been altered, deleted, removed or rendered illegible in any other way
    • The above mentioned documents have been altered or rendered illegible in any way

    The guarantee does not include costs for transport, packaging and travel costs incurred in returning the instrument to us or where one of our technicians comes to you. Where and how this guaranteeing is conducted decides the manufacturer - the FRITSCH GmbH. The guarantee lapses in the event of intervention by persons not authorised by us or where accessories and spare parts other than original FRITSCH accessories and spare parts are used. Utilisation of the guarantee means neither that the guarantee time is extended nor that a new guarantee is issued. Please describe the manner of the defect or complaint precisely. Where no description of defect is enclosed, we shall view the consignation as an assignment to rectify sundry recognisable defects or functional faults, including those that are not included in the guarantee. Defects or functional faults that are not included in the guarantee shall in this case be rectified with costs. In order to spare unnecessary effort, we recommend that you read the operating instructions of your instrument very carefully before contacting us or your dealer. Defective parts return to our ownership following replacement delivery and are to be returned to us at the expense of the purchaser.

    Idar-Oberstein, 01 January 2006

    FRITSCH GmbH · Milling and Sizing
    Industriestrasse 8 · 55743 Idar-Oberstein · Germany